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Refund Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 12 calendar days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

We accept returns only in cases of products having any manufacturing defects or wrong product delivery. For the rest we offer exchanges.

Customers need to send the packet back to us at the address given below  for which Courier Charges upto  Rs.150 are refunded back.

Please send us your return orders to the following address:

#3, Prema Nivasa School Road, Kacharakanahalli, Bangalore, 560-084

Follow the below steps for easy returns : 

  1. You may raise a request by writing to us at hello@riffrax.com. It should be raised within the time specified in the above schedule.
  2. The customer has to upload the pictures/image  of damaged/defective product which they have received. Make sure the damage/defect should be clearly visible in the sent picture or image.
  3. Once acknowledged by our quality assurance team, you can arrange the shipping of product back to us. And we will refund the courier charges to you upto Rs 150.
  4. The defective product to be returned should be finely packed with the original packing and tags.We will only process the refund/exchange request only after we receive the product.
  5. The size changes are subject to product conditions & other parameters meeting our return policy.
  6. In case you make a wrong order you have to return the product at your expense. Only after the receipt of the product at our end we will replace the product by your choice up to the same amount and  courier will be sent on to paid basis.
  7. All items purchased at the time of any Sale Event on our website , cannot be refunded/cancelled/replaced except for damaged products and delivery of wrong products.
  8. In cases of sizes not being fit, we don't offer refunds but offer exchanges for the same. Just email us the size you need and we will process the size exchange.